Return & Refund Policy

Last Updated: September 24, 2026

At glassloria®, we want you to love your glassware and enjoy a smooth shopping experience.

If you are not completely satisfied with your purchase, please review our return and refund policy below. We are committed to providing helpful support and resolving any concerns as quickly as possible.

Return Eligibility

We accept return requests within 30 days after delivery of your order.

To be eligible for a return, items must meet the following conditions:

  • The item must be unused and in its original condition.
  • The product must include original packaging and accessories.
  • The item must not show signs of use, damage, or alteration.
  • Proof of purchase or order information is required.

Due to hygiene, safety, and product protection considerations, used or damaged items caused by improper handling may not be eligible for return.

Return Process

To request a return, please contact our customer support team before sending any products back.

Please provide:

  • Order number
  • Full name
  • Email address used for purchase
  • Reason for return
  • Photos of the product if there is any issue

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back without receiving return authorization from our customer support team.

Damaged or Defective Items

We carefully package our glassware to help ensure safe delivery.

If your order arrives damaged, broken, or defective, please contact us within 7 days after delivery.

Please include:

  • Your order number
  • Photos or videos showing the issue
  • A description of the damage

After reviewing the information provided, we will assist you with an appropriate solution, which may include a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Processing times may vary depending on your payment provider.
  • Shipping fees are generally non-refundable unless the return is caused by an error on our part.

Please allow additional time for your bank or payment provider to complete the refund process.

Exchanges

If you receive a damaged or incorrect item, please contact us first.

Depending on product availability and the situation, we may provide a replacement item or another appropriate solution.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.
  • The wrong product was sent.
  • The issue was caused by an error from glassloria®.

We recommend using a trackable shipping method when returning items.

Order Cancellation

If you need to cancel or modify your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to cancel the order.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team:

Company Name:
Dongguan Hongnu Technology Co., Ltd.

Brand Name:
glassloria®

Email:
service@glassloria.com

Address:
Room 208, No. 29 Tian'ehu Road, Changping Town, Dongguan City, Guangdong Province, China

Our Commitment

At glassloria®, customer satisfaction is our priority.

We are dedicated to providing elegant glassware, reliable service, and support throughout your shopping journey.

Thank you for choosing glassloria®.