Shipping Policy

Last Updated: September 24, 2026

At glassloria®, we are committed to providing a smooth and reliable delivery experience for every customer.

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through glassloria.com.

Store Operator

glassloria® and glassloria.com are operated by:

Dongguan Hongnu Technology Co., Ltd.

Dongguan Hongnu Technology Co., Ltd. is the legal business entity responsible for products sold through glassloria.com, including product sales, order processing, shipping support, customer service, returns, refunds, and other customer-related transactions.

When you place an order through glassloria.com, you enter into a purchase transaction with Dongguan Hongnu Technology Co., Ltd., subject to the terms and policies published on our website.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time is separate from delivery time.

Orders placed during:

Weekends
Public holidays
Promotional periods
High-volume shopping periods

may require additional processing time.

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Estimated Delivery Times

Delivery times may vary depending on:

Shipping destination
Carrier service
Customs processing
Weather conditions
Other unexpected delays

Typical delivery estimates:

United States:
Approximately 5–12 business days after dispatch

International Destinations:
Delivery times vary depending on location, carrier availability, and local delivery conditions.

Delivery estimates are not guaranteed arrival dates.

Shipping Methods and Costs

Available shipping methods, shipping fees, and estimated delivery times will be displayed during checkout before payment is completed.

Shipping costs may vary depending on:

Delivery location
Package size
Package weight
Selected shipping method
Carrier availability

Please review all shipping information shown at checkout before completing your purchase.

Free Shipping

Enjoy free standard shipping on orders over $49 USD.

Orders that meet the minimum order requirement will automatically qualify for free standard shipping during checkout.

Orders below the free shipping threshold may be subject to applicable shipping charges shown before payment.

Free shipping eligibility is calculated based on the order subtotal after discounts and before taxes.

Fulfillment and Shipping Origin

Orders may be fulfilled from our own facilities or trusted fulfillment partners depending on:

Product availability
Inventory location
Shipping destination
Warehouse capacity
Delivery efficiency

Some orders may be shipped from facilities located outside the customer's country.

For certain orders, items may arrive in separate packages with individual tracking information.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking details.

Please note:

Tracking updates may take some time to appear after shipment.
Carrier tracking information may vary depending on the shipping provider.
Multiple-item orders may receive multiple tracking numbers if shipped separately.

Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error with your shipping address, please contact us as soon as possible:

Email:
service@glassloria.com

Address changes cannot always be guaranteed after order processing, packing, or shipment preparation has started.

Additional shipping costs may apply if an order needs to be reshipped due to incorrect or incomplete address information provided by the customer.

Delayed or Lost Packages

While we work with reliable shipping partners, occasional delays may occur due to circumstances outside our control.

These may include:

Carrier delays
Weather conditions
Customs processing
Incorrect address information
Other transportation issues

If your order has not arrived within the expected delivery timeframe, please contact our customer support team for assistance.

Damaged Packages

We carefully package our glassware to help protect products during transportation.

If your order arrives damaged, please contact us within 7 days after delivery.

Please provide:

Order number
Photos or videos of the damaged item
Description of the issue

Our team will review your request and assist with an appropriate solution.

Contact Us

If you have questions regarding shipping or your order, please contact us:

Company Name:
Dongguan Hongnu Technology Co., Ltd.

Brand Name:
glassloria®